As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.
Timings and costs
Please select your delivery country from the list of countries below and where requested your postcode to view your available delivery options and charges.
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FREQUENTLY ASKED DELIVERY QUESTIONS
What courier companies do you use?
We currently use DHL as our courier worldwide.
What countries do you deliver to?
- UK ZONE
- EURO EU ZONE
- EURO NON EU ZONE
- INTERNATIONAL (NON EU)
Do I have to pay customs and import charges?
In Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include this. However, you have the option to opt out and pay on delivery. If you decide to opt out, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by PIPPAHOLT.COM to you. Please note that delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.
Please note PIPPA HOLT KAFTANS does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by PIPPA HOLT KAFTANS and pay use tax on those purchases unless exempt under local State law.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses using our DHL delivery option.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for delivery?
As PIPPA HOLT KAFTANS purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped.
Can I track my shipment?
It's easy to track your order by logging in to your account. Alternatively, log on to DHL.com and enter the tracking number that was sent to you via email. Or, you can contact the Customer Care Team on firstname.lastname@example.org.
* track your order by logging in to your account* How will it work? Is it possible to add the DHL AWB No in the customer’s account? Once they click on the AWB No. it redirects to DHL tracking website page?
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 28 days. Please note, return numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
RETURN SHIPPING CHARGES
Returning an item may incur a charge. Select your shipping destination to display the applicable cost.
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RETURN SHIPPING CHARGE
HOW TO USE OUR RETURNS SERVICE
- Get a returns number.Log into My Account, go to Order History and select the order you wish to return or part-return. Your returns number will be sent via email.
- Tell us what you are returning.Tick the item(s) you are returning and enter your returns authorisation number on the customer invoice that came with your order.
- Pack the items.Pack your return item(s) using the original packing provided.
- Label the package.Attach one label securely to the box, ensuring the previous delivery label is covered.
- Book your collection by phone:call your local DHL. You will be asked for your account number – this is printed on the returns labels.
Book your collection online: visit the DHL website. You will need to enter your waybill number – this is printed on the returns labels below the first barcode.
- Complete the pick-up.Upon collection, hand the second label to the DHL driver. Please leave your package open so it can be presented to the driver for checking along with your customer invoice. Once checked, please make sure you seal the package securely.
If you need any assistance please contact Customer Care Team by email email@example.com.
All successfully returned items will be credited to the original payment. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to email us on firstname.lastname@example.org.
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 14 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Return outside the 28-day window may be accepted at our discretion.
The item(s) should be returned unworn and in perfect condition, with all PIPPA HOLT KAFTANS garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.